We are no longer accepting applications for this position.


Technical Customer Success Manager

New York, NY
Portland, OR

Pico is making the internet a more vibrant place by empowering creators to run sustainable digital businesses. Our platform gives creators no- and low-code solutions they need to grow, manage, and sell directly to their audiences. We’re pushing into an exciting new chapter of growth and looking for a Technical Customer Success Manager to join our fast-paced, mission-driven team in NYC, Portland, or remotely.

As a member of our Customer Experience team, you will be speaking with users directly, analyzing data, and working closely with the Quality and Product teams to further improve the experience around every pillar of the customer journey: (1) discovering Pico for the first time, (2) setting up an account, (3) installing and customizing Pico, and (4) growing a business using Pico's tools and services. This role is perfect for someone who is interested in a wide variety of tasks. Some days, your role will lean heavily on written communication, from being at the front line of technical support, to writing help documentation and creating product tutorial videos. We value transparency at Pico, and for full context the salary range for this position is $60,000 - $70,000 for candidates based in a major metropolitan area (NYC, SF, etc) or multiplied by .85 for all other locations.

We believe coming up with the best solutions requires not only intelligence and empathy but also the patience to explore, experiment, and even get things wrong every now and then. We also believe product experiences are better when they're designed and engineered by a team of people with diverse backgrounds. We encourage applications from people of all stripes, regardless of your gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or whether or not you have a disability.

To Apply:

We've designed a fun Challenge assignment to assess your writing and coding skills, while helping you learn more about our platform! To be considered, please complete the Challenge and include a link to your submission with your application. You can find the INSTRUCTIONS HERE.


  • Provide Pico customers with best-in-class support by responding promptly to questions, working with the Quality team to prioritize fixes, and independently resolving issues
  • Contribute to the growth, management, and organization of Pico's knowledge base and tutorial videos
  • Onboard new customers to Pico with VIP treatment
  • Communicate regularly with customers to learn what they like about Pico and what they need from us to become more successful
  • Share learnings from Pico's most successful customers with our team and other customers

Minimum Qualifications:

  • Experience being an empathetic listener who advocates for others
  • Experience with high volumes of customer-facing written communications
  • Understanding of HTML, CSS, and JavaScript
  • Experience quickly learning the ins and outs of software products (for example, you're often the go-to technology troubleshooter in your family or circle of friends)
  • Ability to multi-task and context-switch fluidly and be unafraid of seeing a dozen notifications pop up in quick succession
  • Experience taking on a growth mindset and constantly improving at everything you take on, including utilizing critical feedback as a mechanism to help you improve and the curiosity to experiment even when it that may result in failure
  • Experience working in environments that have deeply vague and undefined problems

Why you should join us:

It's a rare opportunity to work on something you love, to have the power to improve the world around you, and to get rewarded for doing it. If protecting the press and elevating the standards of public discourse sound like interesting challenges to you, and if you’re in search of a startup that has de-risked upside and strong validation among the investor community, then working at Pico is that rare opportunity.

As an early employee, you have the chance to not just build an amazing platform, but to also help cultivate a company culture that reflects the type of community of which you want to be a part. Trust, mutual respect, and passion already run deep in our young company's DNA. Jason and Nick became friends in elementary school and started Pico several years after graduating from Stanford together. You'll fit right in if, like us, you're curious about the world, anxious to fix what's broken around you, and thoughtful about how you do it.

There's a lot of exciting work to be done to fulfill the vision and potential of Pico. Join our journey, and let's get there together.

We are no longer accepting applications for this position.

To apply for this role, please email your resume to [email protected].

Want to apply?

Please email your resume to [email protected] along with your answer (preferably in a Google Doc) to the following prompt:

In the show Unbreakable Kimmy Schmidt, Kimmy grows up and spends her young adulthood in a bunker underground where she is held prisoner. After being rescued from the bunker, she’s invited to a talk show in New York City. She’s given a plane ticket in the mail and told that a car will take her to the airport nearby in Indianapolis, but she has no idea what to do once she arrives at the airport. Explain to her in clear and concise instructions how to get on her flight to New York and how to get to the TV studio once she lands in New York. (There will be a limo driver waiting for her outside JFK. The driver will be holding a sign with her name on it.)

Want to apply?

Please follow the instructions in this homework assignment.

Apply for this role

Our Interview Process

We look forward to learning as much as we can about your skills and interests, but we also aim to be respectful of your time. Below are the 3 steps to joining the Pico team:

Apply for the role.

Email your resume (and portfolio, if applicable) to [email protected].


If we believe there is a potential fit, we will schedule an initial interview with you, after which you may be asked to complete a take-home assignment.


The top candidates for this role will then be invited to interview with other key members of the team. From the homework assignment to the job offer, you can expect the process to take 3-4 weeks.