We are no longer accepting applications for this position.

JOBS

Account Manager

New York, NY
Remote

Pico is looking for an Account Manager to join our fast-growing, mission-driven team. We believe that a strong democracy requires a robust Fourth Estate. That's why we're committed to building a sustainable revenue model for news media in the age of Facebook and Google. You will be speaking with users directly, analyzing data, and working closely with the founders and Product team to further improve the experience around every pillar of the customer journey: (1) discovering Pico for the first time, (2) setting up an account, and (3) growing a business using Pico's tools and services.

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This role is perfect for someone who is interested in a wide variety of tasks. Some days, your role will lean heavily on written communication, from being at the front line of technical support to writing help documentation and creating product tutorial videos. Balanced with daily support volume, days may be filled with calls, as you onboard new customers, to the platform or on logistics, like managing the migration of a customer's account from another platform to Pico.

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Your Qualities:

  • An empathetic listener who tends to advocate for others
  • An excellent writer
  • Quick to learn the ins and outs of software products (you're often the go-to technology troubleshooter in your family or circle of friends)
  • You're a superb multi-tasker and unafraid of seeing a dozen notifications pop up in quick succession
  • You have a growth mindset and are constantly improving at all the duties you take on
  • You think of critical feedback as a mechanism to help you improve
  • Deeply interested in early stage startups and how they grow
  • An avid do-er: when you commit to something, you accomplish it
  • Curious to experiment and OK with failures that may result
  • You thrive in environments that have deeply vague and undefined problems
  • Understanding of HTML, CSS, and JavaScript strongly preferred

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Responsibilities:

  • Give Pico customers best-in-class support by responding promptly to questions, working with the Product team to prioritize fixes, and occasionally resolving issues on your own
  • Grow, manage, and organize Pico's knowledge base and how-to videos
  • Onboard new customers to Pico with VIP treatment
  • Coordinate engineering resources and external parties to migrate new customers who are coming to Pico from a different payments platform

You may also have the opportunity to:

  • Grow the community around Pico and The Byline by managing a discussion forum and engaging with individuals on social media
  • Communicate regularly with customers to learn what they like about Pico and what they need from us to become more successful
  • Share learnings from Pico's most successful customers with our other customers
  • Participate in sales calls when appropriate

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Why you should join us:

It's a rare opportunity to work on something you love, to have the power to improve the world around you, and to get rewarded for doing it. If protecting the press and elevating the standards of public discourse sound like interesting challenges to you, and if you’re in search of a startup that has de-risked upside and strong validation among the investor community, then working at Pico is that rare opportunity.


As an early employee, you have the chance to not just build an amazing platform, but to also help cultivate a company culture that reflects the type of community of which you want to be a part. Trust, mutual respect, and passion already run deep in our young company's DNA. Jason and Nick became friends in elementary school and started Pico several years after graduating from Stanford together. You'll fit right in if, like us, you're curious about the world, anxious to fix what's broken around you, and thoughtful about how you do it.


There's a lot of exciting work to be done to fulfill the vision and potential of Pico. Join our journey, and let's get there together.

We are no longer accepting applications for this position.

To apply for this role, please email your resume to [email protected].

Want to apply?

Please email your resume to [email protected] along with your answer (preferably in a Google Doc) to the following prompt:

In the show Unbreakable Kimmy Schmidt, Kimmy grows up and spends her young adulthood in a bunker underground where she is held prisoner. After being rescued from the bunker, she’s invited to a talk show in New York City. She’s given a plane ticket in the mail and told that a car will take her to the airport nearby in Indianapolis, but she has no idea what to do once she arrives at the airport. Explain to her in clear and concise instructions how to get on her flight to New York and how to get to the TV studio once she lands in New York. (There will be a limo driver waiting for her outside JFK. The driver will be holding a sign with her name on it.)

Want to apply?

Please follow the instructions in this homework assignment.

Apply for this role

Our Interview Process

We look forward to learning as much as we can about your skills and interests, but we also aim to be respectful of your time. Below are the 3 steps to joining the Pico team:

1
Apply for the role.

Email your resume (and portfolio, if applicable) to [email protected].

2

If we believe there is a potential fit, we will schedule an initial interview with you, after which you may be asked to complete a take-home assignment.

3

The top candidates for this role will then be invited to interview with other key members of the team. From the homework assignment to the job offer, you can expect the process to take 3-4 weeks.