We are no longer accepting applications for this position.
Pico is looking for an Account Manager to join our fast-growing, mission-driven team. We believe that a strong democracy requires a robust Fourth Estate. That's why we're committed to building a sustainable revenue model for news media in the age of Facebook and Google. You will be speaking with users directly, analyzing data, and working closely with the founders and Product team to further improve the experience around every pillar of the customer journey: (1) discovering Pico for the first time, (2) setting up an account, and (3) growing a business using Pico's tools and services.
This role is perfect for someone who is interested in a wide variety of tasks. Some days, your role will lean heavily on written communication, from being at the front line of technical support to writing help documentation and creating product tutorial videos. Balanced with daily support volume, days may be filled with calls, as you onboard new customers, to the platform or on logistics, like managing the migration of a customer's account from another platform to Pico.
You may also have the opportunity to:
It's a rare opportunity to work on something you love, to have the power to improve the world around you, and to get rewarded for doing it. If protecting the press and elevating the standards of public discourse sound like interesting challenges to you, and if you’re in search of a startup that has de-risked upside and strong validation among the investor community, then working at Pico is that rare opportunity.
As an early employee, you have the chance to not just build an amazing platform, but to also help cultivate a company culture that reflects the type of community of which you want to be a part. Trust, mutual respect, and passion already run deep in our young company's DNA. Jason and Nick became friends in elementary school and started Pico several years after graduating from Stanford together. You'll fit right in if, like us, you're curious about the world, anxious to fix what's broken around you, and thoughtful about how you do it.
There's a lot of exciting work to be done to fulfill the vision and potential of Pico. Join our journey, and let's get there together.
We are no longer accepting applications for this position.
In the show Unbreakable Kimmy Schmidt, Kimmy grows up and spends her young adulthood in a bunker underground where she is held prisoner. After being rescued from the bunker, she’s invited to a talk show in New York City. She’s given a plane ticket in the mail and told that a car will take her to the airport nearby in Indianapolis, but she has no idea what to do once she arrives at the airport. Explain to her in clear and concise instructions how to get on her flight to New York and how to get to the TV studio once she lands in New York. (There will be a limo driver waiting for her outside JFK. The driver will be holding a sign with her name on it.)
We look forward to learning as much as we can about your skills and interests, but we also aim to be respectful of your time. Below are the 3 steps to joining the Pico team:
If we believe there is a potential fit, we will schedule an initial interview with you, after which you may be asked to complete a take-home assignment.
If we believe there is a potential fit, we will reach out to schedule an initial interview with you.
Once you submit your work for the take-home assignment, the entire team at Pico will review and discuss it together within one week. If your work is well-received by the team, you will be invited to come to our office for an on-site interview, which consists of 3 parts over the course of approximately 90 minutes: (1) discussing your work on the take-home assignment with the team, (2) working on a coding challenge alongside a Pico engineer, and (3) chatting once more with a founder of the company. If everyone at Pico is enthusiastic about having you join the team, you can expect to receive a job offer within 1-2 weeks of your on-site interview.
For the final step in the interview process, you may be invited to interview with key members of the team. If everyone at Pico is enthusiastic about having you join the team, you can expect to receive a job offer within 1-2 weeks.
The top candidates for this role will then be invited to interview with other key members of the team. From the homework assignment to the job offer, you can expect the process to take 3-4 weeks.
